Flagship

Real-Time Dashboard

Q: What are the benefits of a call center dashboard?

The benefits are: - Comprehensive, real-time insights into your business - Increased agents' productivity and motivation - Great source for data-driven decisions

Monitor everything happening your team in real time through CloudTalk’s Dashboard. Active calls, calls in queue or in progress, what each agent is doing and even who the customer is.

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The all seeing eye.

Live Action

All information within the dashboard is reported in real-time, for the entire day or the last hour.

Agent Status

See agent statuses in real time, filter by status, and see which agents are currently on a call.

All Seeing Eye

See active calls, calls in progress or queued, what agents are doing and even who’s the contact.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Other features you might like

Analytics

Get a 360° view of everything happening within your team and unprecedented control over your its performance.

Agent Reporting

Track your agents’ performance directly in CloudTalk and optimize for the best customer experience possible.

Group Reporting

Give your managers full visibility over their team’s performance, and the tools to identify what, when and how to improve.

Wallboard

Showcase real-time performance and call center metrics to your entire team — live and in a variety of different formats.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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Have questions?

What is a call center dashboard?

A Call Center Dashboard is a reporting tool that displays call center metrics and KPIs. It allows managers and teams to monitor and optimize performance in real time.

What are the benefits of a call center dashboard?

The benefits are:

– Comprehensive, real-time insights into your business
– Increased agents’ productivity and motivation
– Great source for data-driven decisions

How does a real-time Dashboard work?

A call center dashboard provides instant access to essential metrics. Through graphs, charts, notifications, and other statistics, you get everything you need to identify the strengths and weaknesses of your business. Tracking information helps you reduce call handling time, meet service level agreements, and improve customer satisfaction.

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